Shipping Policy
Last updated: August 16, 2026
Short version: Printed after order. Ships in 3–7 business days. Tracking when it ships. First-drop apparel is print-on-demand (POD) — production starts after checkout.
Processing + ship window
First-drop apparel is printed after you order on premium blanks via our fulfillment partner (print method may vary by product). Plan on 3–7 business days for production + handoff to the carrier before tracking appears. Higher-volume periods may add 1–2 extra days — we will email you if that happens.
Shipping rates
Shipping rates are calculated at checkout based on your destination and order weight. The rate shown at checkout is the current charge for your order.
International availability is shown at checkout. If your destination is not offered, we cannot ship that order yet.
Delivery estimates
- West Coast: 2–4 business days after shipment
- Central / Mountain: 3–5 business days after shipment
- East Coast: 5–7 business days after shipment
These are estimates, not guarantees. Carrier delays are outside our control.
Tracking
When your order ships, you receive a tracking number by email. If you do not see it within 7 business days of ordering, contact us.
Lost or damaged packages
Contact us within 14 days of the carrier delivery date (or expected delivery date for lost packages). Email a photo of any damage and your order number. We will work with you on a replacement or refund per our Return Policy.
Contact
Broken Halo Co. LLC · Kern County, California
Email: support@thebrokenhaloco.com